The Crestview Police Department’s Communications Center is responsible for the control of three (3) radio frequencies, two 911 lines, multiple landlines, a TTY system, a Computer Aided Dispatch (CAD) system, state and national database computer terminals, and greeting walk-in citizens at the lobby window.
The Communications Center is allocated ten full-time Communications Officer positions, and staffing is occasionally augmented by Patrol Officers. A minimum of two Communications Officers are on duty in the Communications Center at all times.
When a call is received from a citizen via 911, non-emergency landline, or the walk-in window, pertinent information is obtained and entered into a Computer Aided Dispatch (CAD) system by a Communications Officer. A “call for service” is then created. The call is then categorized, prioritized, and assigned to the appropriate police responder(s). Patrol Officers receive call information instantly on their in-car computer term inal. Communications Officers perform records and warrants checks, driver’s license checks, and other computer checks as required by the officer(s) on scene. Communications Officers are responsible for maintaining officer’s locations and statuses, requesting and logging tow trucks, contacting other emergency agencies such as Fire, EMS, and neighboring law enforcement agencies to request their services, and entering and maintaining criminal warrants, stolen property, missing persons, and warrants in local, national, and state databases.
In 2012, a state law was enacted requiring Communications Officers within the state of Florida to complete a minimum of 232 hours of formal training and pass a written examination to obtain state certification as a “911 Public Safety Telecommunicator.” All Communications Officers employed by the Crestview Police Department are certified 911 Public Safety Telecommunicators.